Refund & Cancellation Policy

This policy explains how payments, cancellations and refunds are handled on evergardentelesisleadership.info (Gr Syber Cafe Print Portal). Please read it before adding money or paying a registration fee.

1. Wallet Recharge

• Money added to the wallet is prepaid credit for using services on this portal. It is not refundable in cash once it has been credited to your wallet, and can be used only for our services.
• If the payment was debited from your bank/UPI but the wallet was not credited, we first verify the transaction with the payment gateway. When the payment is confirmed (with a valid UTR/bank reference), the wallet is credited automatically or after manual review. If the payment cannot be confirmed as received by us, the amount is returned to your source account by the bank/gateway according to their timelines.
• If you pay more or less than the amount shown for the order, or the payment is received after the order expired, the order may be held for manual review. We will credit the confirmed amount or arrange a refund after verification.
• If the same payment is received twice (duplicate), the extra amount will be refunded to the original payment source or credited to your wallet, after verification.

2. Services Used from the Wallet

• The service charge is deducted when you submit a request. Once a service has been successfully delivered/processed, it cannot be cancelled and the charge is non-refundable.
• If a service fails or could not be completed for a reason on our side or on the provider's side, the charge is returned to your wallet (automatically, or after review) so that you can retry.
• If a request fails because the information, documents or details given by you were wrong, incomplete or invalid, the charge may not be refunded.
• We do not refund charges for requests made in violation of our Terms & Conditions.

3. Registration Fee

• The registration fee (Retailer / Distributor / Master Distributor) is charged for creating and activating your account and giving you access to the portal.
• Once your account has been activated, the registration fee is non-refundable.
• If you paid the fee but your account was not activated and the payment is confirmed, we will activate the account. If activation is not possible for any reason, the fee will be refunded after verification.
• If you pay the registration fee twice for the same account, the duplicate amount will be refunded.

4. Cancellation

• You may request to close your account at any time through the Support page.
• An order that is still unpaid/pending can simply be abandoned; an unpaid order is not charged. A pending QR/UPI order that expires is not an active payment.
• Account closure does not entitle you to a refund of the registration fee or of service charges already used. Any remaining wallet balance in good standing will be reviewed on request; we may deduct any amounts owed and pending charges. Accounts suspended for fraud or misuse are not eligible for balance return until our investigation is complete.

5. How to Request a Refund / Raise an Issue

• Open our Support page (or contact us using the details below) and select "Wallet Recharge Issue" or the relevant issue type.
• Share your registered mobile number, the order ID, the amount, the date and time, and the bank/UPI reference (UTR) or a payment screenshot.
• Please raise the issue within 7 days of the transaction so that it can be traced quickly.

6. Refund Timeline

We aim to review and respond to a valid request within 3 to 7 working days. Approved wallet credits are added to your wallet. Approved refunds to bank/UPI are sent to the original payment source and may take a further 5 to 10 working days, depending on your bank and the payment gateway.

7. Changes

We may update this policy from time to time. The "Last updated" date shows the latest version.

8. Contact Us