Privacy Policy

This Privacy Policy explains how Gr Syber Cafe Print Portal ("we", "us", "our") collects, uses, stores and protects your personal information when you visit our website (evergardentelesisleadership.info), register as a retailer/user, use our services, or submit your details through our advertisements and lead forms on Facebook and Instagram (Meta platforms).

1. Information We Collect

a) Through Facebook / Instagram lead forms: the details you choose to submit in the form, such as your name and phone number (and email address, if the form asks for it).

b) When you register or use our portal:

• Identity and contact details - name, father's name, mobile number, email address, address, city and state.
• Documents/identifiers you submit to use a service - for example Aadhaar, PAN, driving licence, ration card or voter ID details, as required for the specific service you request.
• Wallet and payment information - recharge amounts, order IDs and transaction references (UTR) received from our payment gateway. We do not store your card, UPI PIN or bank passwords.
• Account and usage data - login ID, service requests, transaction history and support tickets.
• Technical data - IP address, browser/device type and cookies/session data used to keep you logged in and to protect the website from misuse.

2. How We Use Your Information

• To contact you about the offer or service you applied for (for example, free Retailer ID registration), by call, SMS, WhatsApp, Telegram or email.
• To create and manage your account and provide the services you request.
• To process wallet recharges and payments and to verify them with our payment gateway.
• To provide customer support and respond to your queries.
• To send important service notices such as account, wallet and security alerts.
• To detect, prevent and investigate fraud, abuse and security incidents, and to comply with the law.

We do not use your information for any purpose that is incompatible with the above, and we do not make your contact details public.

3. Sharing of Information

We do not sell or rent your personal information. We share it only when needed:

• Service providers who help us run the service, such as payment gateway, SMS/WhatsApp/email delivery, hosting and verification service partners - only the minimum data they need and only for that purpose.
• Legal and safety reasons - where required by law, court order or government authority, or to protect our rights, users and website from fraud or harm.
• Meta Platforms - when you submit a lead form on Facebook/Instagram, your details are first collected through Meta's lead-ad system, which is governed by Meta's own privacy policy. We receive the details you submitted.

4. Data Retention

We keep your information only as long as it is needed for the purposes described above, for your active account, and as required for accounting, legal or security purposes. Lead-form details of people who do not proceed are removed or no longer used once the follow-up is complete or on request.

5. Data Security

We use reasonable technical and organisational measures to protect your information, including password hashing, access controls for administrators and secure (HTTPS) connections. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security, but we work to protect your data and to act quickly on any incident.

6. Cookies

We use essential cookies/session data to keep you signed in and to protect your account. You can block cookies in your browser, but parts of the portal (such as login) may then not work.

7. Your Choices and Rights

• Ask us what personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your information or stop contacting you (we may keep limited records where the law or accounting rules require).
• Withdraw your consent for promotional messages at any time.

Data deletion request: send us a message from the contact details below (or through our Support page) with your name and registered/submitted phone number and write "Delete my data". We will process your request within a reasonable time, normally within 30 days.

8. Children's Privacy

Our services are meant for persons aged 18 years and above. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

9. Third-Party Links

Our website or messages may contain links to third-party sites or apps (for example payment pages, Telegram or WhatsApp channels). We are not responsible for their privacy practices, so please read their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed. Continued use of our services after an update means you accept the revised policy.

11. Contact Us